A salon receptionist is an essential member of the salon team, responsible for managing the front desk and greeting clients as they arrive. Their job role is multifaceted and involves a range of duties and responsibilities, including:

  1. Scheduling appointments: A salon receptionist is responsible for scheduling appointments for clients and ensuring that the salon’s schedule is properly organised and efficiently managed. This includes managing client appointments, managing the salon’s online booking system, and making sure that all appointments are confirmed and that clients are informed of any changes to their schedule.
  2. Greeting clients: As the first point of contact for clients, a salon receptionist is responsible for greeting clients as they arrive and making them feel welcome. They should be friendly, professional, and able to handle any questions or concerns that clients may have.
  3. Handling payments: A salon receptionist is responsible for handling payments from clients, including processing credit and debit card transactions, handling cash, and reconciling the salon’s financial records.
  4. Managing inventory: A salon receptionist may be responsible for managing the salon’s inventory, including keeping track of stock levels, ordering supplies as needed, and ensuring that the salon has all the necessary products and equipment to provide the best possible service to clients.
  5. Providing customer service: A salon receptionist is responsible for providing excellent customer service to clients, including answering phone calls, responding to emails, and handling any complaints or concerns that clients may have.
  6. Maintaining the salon’s appearance: A salon receptionist is responsible for maintaining the cleanliness and appearance of the salon, including keeping the reception area clean and organised, and ensuring that all areas of the salon are properly stocked and maintained.

In summary, the job role of a salon receptionist is diverse and requires a combination of customer service skills, organisational skills, and attention to detail. They play a crucial role in managing the front desk and ensuring that clients have a positive experience at the salon.

In my 20 years as a salon owner I grew to develop the salon reception role into a client manager and it changed the game of my business. I grew my salon turnover to half a million a year and I put this down to tweaking the typical salon reception role into a Client Manager with specific added duties

My front of team then went on to win British Front of House Team at the British Hairdressing Business Awards

We have salon front of house training like no other which is key to us having some of the best client success stories in the industry .

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