In Today’s Salon Receptionist Training Blog, Award Winning Salon Reception Coach Reveals the 3 Biggest Mistakes made in a Salon at the Salon Reception / Front of House.
The number one mistake made in a salon is NOT having a Front of House or Salon Receptionist. This means so many missed calls and a loss of money due to this.
The second mistake made at the salon reception desk is NOT having a fully trained member of staff at salon reception. This means mistakes get made and clients get lost.
The third mistake made at salon reception is NOT converting enquiries or calls to appointments and sales at your salon reception. This means missed revenue on upgrades and lost clients.
If you’re a salon manager that feels as though having a salon receptionist is a cost you just cannot afford, you need to read on!
The truth is, having a salon receptionist is an investment and will MAKE your salon more money. You cannot afford to NOT have a salon receptionist!
Here’s an example of how much money you could lose in a day with no salon receptionist to make it simple.
- Average client ANNUAL SPEND = £300
- Miss just one call a day loosing a client , over a 5 day working week = £1500 LOSS (loss of 5 clients annual spend )
- £1500 x 50 weeks = £75,000
That’s a minimum of £75,000 LOSS in a year from just ONE missed call a day!
Now you’ve seen the figures, you can see why you CAN’T AFFORD NOT to have a salon receptionist or fully trained member of staff at your salon reception.
If you would like information on our Salon Reception Training Courses email us at info@salonjedimarketing.com.
If you need any help with your salon book a Free Discovery Call with our Head Coach Carla:
