A lot of salon owners don’t understand the importance of their salon reception. Today I’m going to outline typical salon reception jobs and explain why they are so important.
The salon reception is the first point of contact for all clients either entering the salon or calling to book an appointment or for more information on a service. This means that your salon receptionist has some really important jobs. Here are 10 traits all salon receptionist must have:
- Look professional
- Be confident
- Have sales skills
- Be able to multitask
- Be patient
- Adapt to sudden changes
- Be able to implement systems
- Have authority
- Have management skills
- Be able to both lead and work as a team member
If your salon receptionist does not do all of these jobs, it can really affect your business. You need to make sure that your receptionist is very well trained and capable of doing all these jobs to the highest standard.
Never undervalue the importance of the role of a salon receptionist.
So, let’s outline typical salon reception jobs. These include:
- Diary Management
- Converting Calls to bookings
- Upgrading Offers
- Welcome
- Collecting Client Data
- Offering daily specials
- Maintaining Salon Reception Area
- Rebooking
- Closing Retail Sales
- Salon booking system management
- Social Media Enquiries and posts
- Customer service calls
- Admin Duties
A Client Manager Based at Front of House like I am can have other duties like
- Client complaints
- Marketing
- Reports
- Team Management
Keep in mind that if your salon receptionist fulfils all these typical salon receptionist jobs, it will have such a positive impact on your salon and the amount of money you are bringing into your salon.
