Is your salon receptionist making you money? In Today’s Salon Front of House Training Blog, Award Winning Salon Front of House Coach Carla Zebrowski Reveals the 3 Biggest Mistakes made at Salon Front of House!
- The number 1 biggest mistake made at salon front of house is not having one or not having a receptionist. This will lead to so many missed calls from people wanting to book and missing them will cause you to miss out on so much money.
- The second biggest mistake made is not having a fully trained member of staff at salon front of house. This can lead to them making mistakes. Making mistakes can lead clients to believe you are unprofessional and make them not want to return to your salon.
- The final mistake made is not converting enquiries or calls to appointments and sales from your salon front of house. This leads to missed revenue on upgrades and can also lead you to lose clients.
If you fall into the majority of salon owners and managers who feel that a salon front of house member is a cost they can’t afford then read on.
The truth is, having someone who is specifically there to be at the salon reception is an investment and will make your salon so much more money. In all honesty, you can’t afford to NOT have one! To make this simple, here is an example.
- Average client ANNUAL SPEND = £300
- Miss just one call a day losing a client , over a 5 day working week = £1500 LOSS (loss of 5 clients annual spend )
- £1500 x 50 weeks = £75,000
That’s a minimum of £75,000 LOSS in a year from just ONE missed call a day!
Now you can see why you CAN’T AFFORD NOT to have a salon Front of House or a fully trained member of staff on your salon reception!
If you would like to see if your salon receptionist is making you money, you can book a free discovery call with our front of house expert Carla Zebrowski
