Are you struggling to effectively manage your salon staff?
We usually spend more time with our work friends than we do with our own family. This means that we get to know everyone’s personality and see how different everyone is and so managing staff can become a challenge everyday. How you decide to manage your staff will determine if the challenges will have a positive or negative outcome for you and all of your staff.
I thought I had seen every type of management scenario but I still face challenges to this day. I think it is best to look at them as ‘tests’ so that after the experience, I can pass on my knowledge to others that are struggling to manage their staff.
Here are just a few of the challenges I have had to face while managing staff. How many of these have you had to face with your staff?
- Stealing from till
- AWOL
- Drunk on salon floor
- Stealing clients
- Taking unauthorised holidays
- Irate family members
- Refusing to do clients
- High unexplained sickness
- Leaving notes demanding ‘stuff’
- Threatening boyfriends
- Cheating timesheets
- Several on Maternity leave same time
- Holiday issues
- Pay issues
- Refusing to ‘sell’ retail
- 4 staff hand in notice in 1 week
- Not hitting targets or not trying to
- Mass congregation in staff room
- Turning up late for shift
- Leaving early on a shift – without authorisation
- Taking unauthorised breaks
- Understaffed
- Over staffed
- Not adhering to dress code
- Taking longer breaks
- Manipulating diary to suit them
- Unauthorised entry when salon closed
- Breaking salon equipment
- Manipulating prices (making up their own discounts or prices)
- Setting up private group chats
- Creating separate social media hair pages
- Using unauthorised images
Don’t worry! Most of these can be managed easily by introducing and implementing simple policies and systems into your salon from the start and making sure that all of your staff understand these policies and also understand that there will be consequences if these are not followed.
However if you have not got these in place, don’t panic. You can still introduce policies now. I understand that managing your staff can be difficult but when it is done right, it is so rewarding when you see that you have a good team.
Hopefully you feel more confident to go out there and lead your team correctly. If you would like more information on how to manage your salon team, feel free to contact us.
If you need any help with your salon book a Free Discovery Call with our Head Coach Carla:
