In Today’s Salon Reception Training Blog, Award Winning Salon Reception Coach Reveals the 3 Biggest Mistakes made in a Salon at the Salon Reception / Front of House.
NOT having a Front of House or Salon Receptionist = missed calls
NOT having a fully trained member of staff at salon reception = mistakes and lost clients
NOT converting enquiries or calls to appointments and sales at your salon reception = missed revenue on upgrades and lost clients
If you fall into the majority of salon owners and mangers who feel that a salon receptionist or salon front of house member is a cost they can’t afford then read on.
In truth it’s an investment that will MAKE your salon more money and you can’t afford NOT to have one. ! If you were to look at it in simple terms as a basic example.
- Average client ANNUAL SPEND = £300
- Miss just one call a day loosing a client , over a 5 day working week = £1500 LOSS (loss of 5 clients annual spend )
- £1500 x 50 weeks = £75,000
That’s a minimum of £75,000 LOSS in a year from just ONE missed call a day!
Now you can see why you CANT AFFORD NOT to have a salon receptionist or Front of House or a fully trained member of staff on your salon reception!
If you would like information on our Salon Reception Training Courses email us at firstname.lastname@example.org.